Why won't the training video load?

My training video will not load or it has stopped working.

If your training video does not load or stopped working, please try the following steps:

1. Use the Google Chrome web browser as it works best with our platform

2. Clear the Google Chrome cache and cookies and reload the ArxEd website

3. If steps 1 and 2 are unsuccessful: please contact your IT support for assistance

4. If the steps above do not solve the issue, please Contact Support